Refund Policy
Upbeat Creator · Last updated: November 2, 2026
We want things to be fair. Here's how refunds work.
Usually no refunds
Diamonds, the Ad-free pass, Boosts, and tips are usually final once used or sent.
When we will help
- You were charged twice or by mistake.
- Something you paid for didn't work because of a problem on our side.
Automatic refunds
If you ask to Talk in the stream and the host declines or doesn't answer in time, your 200 💎 go back to you automatically.
How to ask
Email [CONTACT EMAIL] within [NUMBER] days with your username and what happened. Approved card refunds go back through Stripe to your card.
Questions? Email us at [CONTACT EMAIL].